Refund policy

This policy covers hosting plans, add-on services, wallet top-ups, and domain registrations sold through Hoxi.net. Email help@hoxi.net to open a refund request.

Hosting

• 14-day money-back on the first paid hosting term if we could not deliver a working site on the assigned node (excluding issues caused by your DNS, code, or content).
• No refund after 14 days, or after you have used a substantial share of disk, transfer, or support time on that term.
• Plan upgrades are prorated as store credit (wallet), not a cash refund, unless we agree otherwise.
• Gift / redeem codes are non-refundable once redeemed.

Domains

• Domain orders are refundable only while status is awaiting payment or we have not yet submitted the name to the upstream registrar.
• After the name is registered at the registry, domain fees are not refundable. Registry and registrar charges are final.
• If we cannot register a paid name (already taken, premium, or registry rejection), we refund the paid amount to your Hoxi.net wallet, or reverse the order if it never captured funds.

Crypto and wallet

Confirmed on-chain payments are not reversible. If we credit the wrong plan, we correct it in the panel. Wallet balance can be used for hosting or domains; it is not withdrawn to an external bank or chain unless we explicitly offer that.

Chargebacks

Opening a chargeback without talking to us first may suspend the account until the dispute is resolved. Talk to help@hoxi.net first — we would rather fix the order.

How to ask

Send the order id, domain or plan name, and reason. We aim to reply within two business days. Related: Terms · Contact.